Return and Refund Policy

Every item from The Super Five is made to order just for you. Because of that, we can't accept returns or exchanges for a change of mind or the wrong size. Please check the size guide before you order.

We will replace or refund your order if:

Your item arrives damaged or defective
There is a print error
You received the wrong item
Your package is lost in transit (see below)

How to ask:

Email info@thesuperfive.com within 30 days of delivery.
Include your order number and a photo of the issue.
We will reply within 5 business days with a replacement or refund.

Good to know:

Please do not send the item back unless we ask you to.
Refunds go to your original payment method. Allow 5 to 10 business days for it to show up.
You can try an item on to check for a defect. Items damaged by wear, washing, or changes after delivery are not covered.
We can't cover orders sent to an incorrect or incomplete address entered at checkout.
Lost package? If your order has not arrived 10 business days after the latest estimated delivery date, or tracking shows it is lost, email us. We will reship it or refund you.

Terms of Service

These terms apply to every order placed on this site. The seller is Super 5 Moments LLC, a Massachusetts limited liability company, doing business as The Super Five.

By placing an order, you agree to the following:

You are at least 18 years old, or you have a parent or guardian's consent.
The information you give at checkout is accurate and complete.
All products are made to order. Orders can't be changed or cancelled once production begins. To ask for a cancellation, email info@thesuperfive.com as soon as you place the order.
We may refuse or cancel an order at our discretion. If we cancel, you will get a full refund.
Prices are in US dollars. The price you pay is the price shown when you place your order. Tax and shipping are added at checkout.
Product images are examples. Colors may look slightly different on your screen than on the printed product.
We are not responsible for delays caused by carriers, customs, or other things outside our control.
To the extent the law allows, our liability for any order is limited to the amount you paid for it.
All designs, logos, and artwork on this site belong to Super 5 Moments LLC. Please do not copy or reuse them without written permission.
We may update these terms. The version posted when you place your order applies to that order.
These terms are governed by the laws of the Commonwealth of Massachusetts.

See also our Return & Refund, Shipping, and Privacy policies.

Questions? Email info@thesuperfive.com.

Shipping Policy

All products from The Super Five are printed and fulfilled on demand by our print partners. Nothing is pre-made. Your item is created after you place your order.

Production time: 2 to 7 business days.

Shipping time after production:

US: Standard 2 to 5 business days. Economy 4 to 8 business days.
International: Standard 10 to 30 business days.

Total delivery time = production time + shipping time.

Good to know:

Estimates are not guarantees. Carrier delays and customs can add time. If a faster shipping option is offered at checkout, its estimated time is shown there.
Shipping costs are calculated at checkout. You will get a tracking number by email when your order ships.
We ship to most countries where our print partners deliver. If we can't ship to your address, checkout will not offer a shipping option. Orders with more than one item may ship in separate packages.
Please double-check your shipping address at checkout. We can't cover packages sent to an incorrect address.
International orders: you are responsible for any customs, duties, or import taxes.
Package late or lost? Email info@thesuperfive.com. See our Return & Refund Policy for what we cover.

Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how Super 5 Moments LLC, doing business as The Super Five ("we," "us," or "our"), collects, uses, and shares personal information when you visit this website (the "Site").

Purchases are made through our online store, which is hosted by Shopify. Your order information is handled under our store Privacy Policy: [LINK TO SHOPIFY PRIVACY POLICY]. This policy covers the Site only.

Information We Collect

Information you give us. If you use our contact form or email us, we collect your name, email address, and the contents of your message.
Information collected automatically. When you visit the Site, we and our service providers collect your IP address, device and browser type, the pages you view, the page that referred you, and the date and time of your visit. This happens through cookies and similar technologies.

We do not collect payment card details on this Site. Payments are processed through our online store.

How We Use Your Information

To reply to your questions and requests
To operate, secure, and improve the Site
To understand how visitors use the Site
To prevent fraud and abuse
To meet legal obligations

Cookies

Cookies are small files stored on your device. We use them to run the Site and to measure traffic. When you first visit, a banner lets you accept or decline cookies that are not essential. You can also block or delete cookies in your browser settings. Blocking some cookies may affect how the Site works.

How We Share Information

We do not sell your personal information. We share it only in these cases:

Service providers. Companies that help us run the Site, such as Wix (website hosting, contact forms, and analytics) and Shopify (our online store).
Legal reasons. When the law requires it, such as to answer a valid legal request, or to protect our rights, safety, and property.
Business changes. If we merge with, sell to, or reorganize with another business, your information may transfer as part of that change.

Links to Other Sites

The Site links to other sites, including our online store and our social media accounts. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

Children

The Site is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, email us and we will delete it.

Security and Retention

We use reasonable measures to protect your information, but no website or transmission is completely secure. We keep contact messages for as long as we need them to respond and to keep business records, then delete them.

Your Choices and Rights

You can ask us to tell you what personal information we hold about you, correct it, or delete it. Email us at the address below. We may need to confirm your identity first. If you receive marketing emails from us, you can unsubscribe at any time using the link in the email.

Changes to This Policy

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date above.

Contact Us

Super 5 Moments LLC, doing business as The Super Five Email: info@thesuperfive.com